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crazybuzz



Joined: 07 Jan 2009
Posts: 2
PostPosted: Sun Jan 11, 2009 9:27 am    Post subject: How long? Reply with quote
How long can you expect to wait for any sign of action after you have made a complaint? A day? A week? A month? A year? Maybe people just hope that Alzheimer's will set in before anything is done, and that things will just be forgotten.
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admin
Site Admin


Joined: 25 Sep 2008
Posts: 427
PostPosted: Sun Jan 11, 2009 10:25 am    Post subject: Reply with quote
Like those "customer service telephone lines" which leave you on hold forever!
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Nark



Joined: 26 Sep 2008
Posts: 9
Location: in front of thecomputer
PostPosted: Sun Jan 11, 2009 5:03 pm    Post subject: Reply with quote
I phoned a well known bank (Barclays is well known isn't it) to complain about being kept waiting while they dealt with a query.  I was kept on hold by the customer services for 10 minutes while they looked into it.  I suppose you could argue that they were maintaining standards (no matter how low they were)
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